Kama Sutra Shipping and Return Policies
We appreciate your order with us, and to show our appreciation we offer FREE Shipping on all orders over $50. (does not apply to priority shipment orders)
How Are Kama Sutra Products Shipped?
We understand that your purchase with us is personal; that's why all shipments from kamasutra.com will arrive to you in a plain brown box with the abbreviated return address of KSCD.
Kama Sutra has partnered with International Checkout for quick and easy international shipments. Choose the products you wish to purchase and when you're ready to check out, click "International Shipping" during the checkout process. You will then be forwarded to the website of International Checkout (www.internationalcheckout.com) to complete the process of shipping and payment. For more information regarding your international shipment, please contact International Checkout, www.internationalcheckout.com.
Please Note: At kamasutra.com, we currently only ship orders within the United States, U.S. Territories and Military Mailboxes.
Standard Shipping Charges
Orders shipped via Standard Shipping typically arrive within 4-7 business days (Monday through Friday, not including holidays). Please allow up to 14 business days for shipments to A.P.O and F.P.O. addresses. Shipping charges will be calculated based on the total weight of the items purchased. All calculations are made in live time via UPS United States. *Shipping and Handling applies to each shipping address.
Rush Delivery (UPS 3 Day, UPS 2 Day, UPS Next Day):
UPS Next Day, Second Day, and Third Day are available for an extra charge in addition to regular shipping charges. Orders placed Monday through Friday (not including holidays) before 2:00pm PST/5:00pm EST will be shipped the same day. Orders placed after 2:00pm PST/5:00pm EST will be shipped the following business day (Monday through Friday, not including holidays.)
*Rush Delivery is not available for U.S. Territories, P.O. Boxes, A.P.O. or F.P.O. addresses, and certain remote locations. Shipping to these locations will be handled through USPS (United States Postal Service).
UPS (United Parcel Service) or USPS (United States Postal Service)
Add 8.25% Sales Tax. All products are shipped from Ventura County.
Kama Sutra products have been created to bring you joy. If you are unhappy with the products you purchased from kamasutra.com, we will gladly accept your returned items for exchange or refund.
Should you purchase an item from kamasutra.com and be dissatisfied, we will accept returns if received within 60 days of original purchase date. To qualify for a refund, items must be received unopened and unused by Kama Sutra within 30 days of the original purchase date. If an item is returned after 30 days of original purchase date, but not more than 60 days or has been opened, Kama Sutra will offer a return for exchange only. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.
Refunds will be issued within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
To return or exchange merchandise
When returning any part of your order we ask that you kindly package the merchandise securely to prevent damage in transit and return it to the address below. We will promptly exchange or refund your order based on the date in which it is received by our warehouse. If your return is eligible for a refund, the refund will be issued back the same credit card account in which your order was placed. If you would prefer to receive an exchange please let us know which item of equal value that you wish to receive. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.
*Please note: Kama Sutra does not offer a refund for shipping & handling fees.
Please ship returns to:
Kama Sutra Web Returns
2151 Anchor Court
Thousand Oaks, CA 91320.
RA #: KSWEB
*Please include a copy of your invoice and the reason for the return.
Merchandise Damaged in Transit
If your merchandise is damaged in transit, please notify us immediately by calling 1.855.526.2788. Save the merchandise and original packaging it arrived in so that we can arrange for a pick-up and replacement.
Order is Incorrect
Please save the box and packaging your order was received in and notify us immediately by calling 1.855.526.2788. We will promptly make the arrangements to send you a replacement and, if necessary, a pick-up by UPS.
Order Changes & Cancellations
If you'd like to cancel or make a change to your order, please notify us as soon as possible by calling 1.855.526.2788. Please keep in mind that our order fulfillment system is designed to ship orders as quickly as possible. Therefore, changes will not be able to be made once an order has shipped from our warehouse, and full charges will apply.